shipping & returns

Bulls look better when they’re dusty

Just yell out and I’ll get back to you!

Returns Policy

As The Dusty Bull prints are especially made to order (to keep costs down) under consumer law we don’t offer returns or exchanges if you change your mind, order the wrong size, or damage the product through misuse, so please choose your order carefully.  

However if your prints or frames are damaged upon arrival, please email us photographic evidence as soon as possible to jana@thedustybull.co.nz and we can organise a replacement for you.

Shipping Policy

As your prints are made to order, please allow approximately 1 week for unframed prints to be shipped and approximately 2-3 weeks for canvas and all framed orders to be shipped. Knick knacks are already in stock so these are usually shipped within 2-3 working days. You will receive tracking details once your item is shipped.

Our frames and canvases are carefully packaged to avoid damage in paper/cardboard. Unframed prints are placed in a heavy duty tube, or a clear package with a backing card for smaller prints.

Everything is made to order and our frames are also handmade, so please note shipping times may vary depending on demand.

Australian Orders: please allow approximately 3-4 weeks for your orders.

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